Eterna Aquamarine Diamond Flor Earrings

Production, Shipping & Returns

Production

Each piece of our fine jewelry is meticulously crafted with precision and care. Our production process involves:

• High-Quality Materials: We use only the finest materials, including ethically sourced gemstones and metals.
• Expert Craftsmanship: Our skilled artisans bring each design to life, ensuring every detail is perfect.
• Custom Orders: For custom pieces, please allow additional time for production. We'll keep you updated on the progress of your unique creation.

Shipping

We offer fast and reliable shipping options to ensure your jewelry arrives safely and promptly.

• Free Shipping: Enjoy complimentary shipping on all orders within the USA.
• International Shipping: We ship worldwide. International shipping costs and times may vary based on the destination.
• Processing Time: Orders are typically processed within 1-2 business days. Custom orders may require additional processing time.
• Tracking: Once your order is shipped, you'll receive a tracking number to monitor its journey to your doorstep.

Returns

We want you to be completely satisfied with your purchase. If you're not, our return policy is designed to make the process easy and hassle-free.

• Return Window: You have 30 days from the delivery date to return your item.
• Condition: Items must be returned in their original condition, unworn, and with all original packaging.
• Return Process:
  1. Initiate Return: Contact our customer service team to initiate a return.
  2. Receive Return Label: We'll provide you with a prepaid return shipping label.
  3. Ship Back: Package your item securely and send it back using the provided label.
• Refunds: Once we receive and inspect your return, we'll process your refund to the original payment method. Please allow 5-7 business days for the refund to appear on your account.